FAQs: Frequently Asked Questions

You can contact us over live char or can connect with us through email at info@onlineprescriptionstore.com Hours of Operations: Monday-Friday (Live Chat Support) 24 hours (with few shift breaks)

You can connect with customer service representative at info@onlineprescriptionstore.com You can ensure that your question or comment is responded to in a timely manner. We welcome any feedback and comments from our Patient as this allow us to apply continuous improvements to our products, policies and procedures.

For your safety and the safety of our other patients, we cannot take back medications once they have been dispensed, even if the package they were shipped in remains unopened and sealed. This policy is no different from your local pharmacy. Your 100% satisfaction is our guarantee. If you are not 100% satisfied with your order, we will credit your account for the full amount of the purchase. We will require you to return the medication to us so that we can safely dispose of it. Once the medication is received, we will process your credit. Please contact one of our patient care representatives at info@onlineprescriptionstore.com, and they will happily address any of your concerns.

We endeavour to process each order we receive on any given day on that same day. In exceptional circumstances, an order may take two to three business days to process.

No..!

We unfortunately cannot accept your insurance plan. We do provide a receipt that you can submit to your insurance company in order to obtain a reimbursement to which you may be entitled.

By law, we can only dispense up to a 90-day supply of medication. You can order as many different medications as are prescribed to you by your doctor. If any refills are remaining on the prescription, that information will be kept on your patient profile until you are ready to refill with us again!

Anything is possible! We do try to process all orders within 24 hours of being received. If your order has not yet been processed and forwarded to the pharmacy for dispensing, you can cancel your order. Just give us a call at our toll-free number, and we will take care of you.

We do not do auto-refills. Simply send us a quick email at info@onlineprescriptionstore.com to request a refill and we would be happy to process it for you. As long as we have a valid prescription on file we are able to process your refill order. We will remind you to update your prescription close to the expiry of the one on file.

Orders can be tracked in most cases. If a tracked shipping option is selected, a tracking number will be emailed to you once the order has shipped from the dispensary. Once you receive your tracking number you can track the shipment on www.USPS.com. Please note, it may take up to 72 hours from the time it ships for USPS to recognize and update the status of your shipment.

Regular non-tracked shipments take 7 to 12 business days from the date shipped. Tracked shipments take 5 to 10 business days from the date shipped. Canadian Express shipments take 3 to 5 business days from the date shipped. Orders shipped from Turkey and other countries: Regular non-tracked shipments take 10-18 business days from the date shipped.

If you are located in the U.S., then your order will arrive via United States Postal Service. We use multiple courier companies for different countries.

Shipping to the USA: Our shipping charge to USA is $20.00, regardless of the number of items in your order. Tracked shipping, available for orders shipped from us is $30.00. Express shipping costs $25.00. Shipping to destinations other the USA: We offer shipping to a number of countries. This list changes depending on how successfully the packages are being delivered to the recipient. Please email us at info@onlineprescriptionstore.com to check if your destination country is currently on the list of countries we ship to.

Overnight shipping is not available as none of the couriers that provide overnight delivery option from India to USA offer this service for prescription medications.

We believe in affordable medications for all. If we can save you money, we will do so, regardless of what country you live in. We specialize in serving Americans, but we would also love to help you if you reside outside of Canada or the U.S. Give us a call to check if we can ship to your country.

We believe in affordable medications for all. If we can save you money, we will regardless of what country you live in.

We work very hard to ensure your order gets shipped within 1 to 3 working days of us receiving your valid prescription and payment. Once the order has shipped, it is in the hands of the courier and we have no control over delays inherent to international shipments. Although rare, delays can result from various issues such as adverse weather conditions, customs reviews, and postal strikes. Shipments mailed out during holiday season also experience long delays and these delays are simply a result of larger than usual volume of packages in the mail system. Unless a patient can afford a two week delay, we strongly suggest that you place your order either before December 15th or after January 1st.

We accept Visa, Mastercard, Amex, Check/Electronic Check (ACH) and Money Order. Patients using Paypal payment option for the first time get a one-time 5% discount on their order. This discount can be applied to the order by using the coupon code PAY5.

Absolutely! We have taken every precaution to ensure that each and every transaction is safe and secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized access.